Returns & Refunds Policy
At NONA, we take pride in the quality of our food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect shipments within 7 days of delivery. Please ensure all original packaging is retained to facilitate a smooth resolution process.
Report the Issue
Contact our support team at support@nona.com with your order number and clear photos of the damaged or incorrect items.
Verification Process
Our quality assurance team will review your claim within 48 hours to confirm the eligibility for a refund or replacement.
Prepare for Pickup
If requested, please repackage the items securely; we will arrange a courier to collect the products at no additional cost to you.
Receive Refund or Credit
Once confirmed, your refund will be processed to your original payment method or issued as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing